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Delivery Policy

Last Updated: 22 January 2026

1. Brand & Policy Introduction
Who We Are (Clarification of Names): To avoid confusion, please note that we operate under the following names:

Company Name: B.Y. Quantitative Medicine Limited (or BYQM for short). This is our official legal entity.
Brand & Store Name: BEYOND (or BEYOND Quantitative Medicine). This is our main commercial brand and the name of this online store.
Product Series Name: THE GUARDIANS. This is the name of our specific wellness product series (e.g., dietary supplements).

Simply put: You are browsing the BEYOND official store (hosted at theguardians.com.hk), legally operated by BYQM.

We aim to get your order to you as quickly and reliably as possible. This page outlines our delivery timelines, costs, and procedures.

Please review this information before checkout.

2. Order Processing

Standard Processing Time: 1-2 business days.
Same-Day Processing: Orders placed before 3:00 PM (UTC+08:00) are processed the same day.
Operating Days: Orders are processed Monday through Friday, excluding weekends and recognized Hong Kong public holidays.

Note: Processing time refers to the time it takes to pack and dispatch your order. It does not include the shipping transit time.

3. Estimated Delivery Time
We strive to deliver your items promptly. The total time to receive your order is calculated as follows:

Processing Time + Shipping Time = Estimated Delivery Time

Processing Time: 1-2 Business Days
Shipping Time: 1-3 Business Days
Estimated Delivery Time: 2-5 Business Days from the date your order is placed.

Please Note: These are estimates. Actual delivery times may be affected by factors such as carrier volume, weather conditions, or public holidays.

4. Shipping Destinations
We are excited to be serving our home community. We ship to all regions within Hong Kong.

5. Shipping Carriers & Partners
To ensure the best combination of reliable service and affordable rates, we partner with OneShip, a shipping platform that works with a network of leading carriers including:

SF Express
Hong Kong Post
JDL

This allows our system to automatically select the optimal service provider for your specific order and location.

6. Order Tracking
Once your order ships, you will receive an email confirmation containing a tracking link. You can use this link to view real-time delivery updates and the estimated delivery date.

7. Delivery Issues & Policies
We work with professional carriers to ensure a smooth delivery, but occasionally issues may arise.

Please follow these steps if you encounter a delivery issue:

For Damaged Parcels

Inspect Immediately: Please inspect the package exterior upon delivery.
Report Damage: If the goods inside are damaged, you must contact us within 7 calendar days of delivery.
Requirements: Provide your Order Number, Tracking Number, and clear photos of both the damage and the packaging.
Retention: Please keep all original packaging until the issue is resolved.

For Lost/Missing Parcels

Check Surroundings: If a parcel is marked "Delivered" but you have not received it, please check with neighbors, building reception, or your management office.
Reporting Window: If the parcel is still missing, or if the tracking shows no movement for more than 5 days, please contact us within 30 calendar days of the expected delivery date.
Check Surroundings: If a parcel is marked "Delivered" but you have not received it, please check with neighbors, building reception, or your management office.
Reporting Window: If the parcel is still missing, or if the tracking shows no movement for more than 5 days, please contact us within 30 calendar days of the expected delivery date.

Understanding "Delivery Exception" Status
This status means your delivery has encountered a temporary issue (such as bad weather or an incomplete address).

Check Tracking: Look at the detailed tracking info for specific instructions (e.g., the carrier may need you to confirm your address).
Contact Us: Simply forward the tracking update to us, and we will contact the carrier directly to resolve it.

We monitor these situations closely and will often proactively reach out if we detect a major delay, but please don't hesitate to contact us if you are concerned.

8. Customer Support & Contact
If you have any questions about your delivery, please contact our support team at:

Email: admin@byqmed.com (We aim to reply within 24 business hours)
Phone: +852 3690 9228 (Monday to Friday, 9 AM - 6 PM HKT)

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